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The quickest, and
most efficient, way
to check the status
of your order is to
go you the "My
Account" page.
On that page you can
see the real time
order status of any
order you have
placed; in addition
to all of your
previous orders you
have placed with us.
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If
for any reason the online service is not
working, please feel free to
call (800) 331-3005 and ask for one of
online agents to assist you with your order(s). |
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Order Delivery Time
Important Information |
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We
here at Hi-Time make every attempt to get
your order shipped to you as soon as
possible. Please keep in mind that there are
a few reasons that may prevent your order
from making its way on to a FedEx, UPS, or
DHL truck immediately. |
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It takes some time for the staff here at
Hi-Time to pull your order together, and
get it to our shipping department where
it is packed and labeled. The time
between when you place the order and
when it is pulled and packed can vary
from a couple of hours to a couple of
days, depending upon order volume and a
myriad of other factors.
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If we believe severe weather may
potentially damage your shipment while
in transit, we will attempt to ship
wines at the beginning of each week in
order to get shipments to you before the
weekend. Hi-Time uses this practice
because we have no control over the
temperature conditions at our freight
carriers' warehouses. The result may be
a delay in your shipment. Please
understand that this policy has you, the
customer, in mind. You should cook
with your wine; not cook it.
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If your order contains "futures" or
"pre-arrival" items, they will not be
immediately delivered. These products
are explicitly indicated as
"pre-arrivals" or "futures" on our Web
site and newsletter, along with the
expected arrival dates. Hi-Time Wine
Cellars will contact you, via email or
by phone, when your "pre-arrivals" or
"futures" have arrived and are ready to
be shipped. You will be given the
opportunity to coordinate the proper
shipping address and method (we won't
automatically ship out pre-arrival wines
when they arrive).
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Orders placed with the store pick-up
option will be kept in our temperature
controlled "Paid Will Call" area when
available. Customers will be contacted
via email when their order is ready to
pick-up. This is a temporary holding
area, not a storage area. Orders left in
"Paid Will Call" for longer than six
months after purchase will incur a fee
for storage.
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NOTE
- If you have
selected a specific
shipping method such
as 2-Day Air
shipping, your order
may not necessarily
arrive two days
later. It will,
however, be sent via
2-Day Air service
with one of our
carriers (generally
FedEx or UPS). It is
extremely important
to evaluate the time
your order spends in
transit, where we
have no control over
the environmental
conditions.
You
order will be
shipped during
Business Hours
Monday - Friday for
arrival during
Business Hours
Monday - Friday
only. Saturday
Deliveries available
on some orders,
please contact our
shipping department
at 800-331-3005 x258
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