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ALL PRICES ARE NET Most wine, liquor and nonalcoholic prices are pre-discounted. Some wines may get a further case discount. There is not a "mixed case" discount. Wines shown on this site are subject to prior sale and availability and are limited to existing inventory, i.e., there is no guarantee that an item listed will necessarily be in stock.
PRICE CHANGES / PRICING ERRORS
All prices are subject to change without notice. We are not responsible for typographical errors and reserve the right to change incorrect pricing. Please check with your salesperson (via email, fax or phone) to insure correct pricing.
INSURANCE
Insurance is
charged to all shipping orders over $100. We
charge .75 cents for every $100 on all
shipping orders. This covers only breakage
during transport and not ullage or any other
problems that occur
during transport. If
you have any
questions or
concerns please
contact our shipping
department at
1(800)331-3005
LIMITATIONS
We reserve the right to limit quantities; no rain checks.
RECEIPTS
At the completion of your order, your receipt will be emailed to
your account.
RETURNS
Technically, it is illegal for retailers to take wine back which is not spoiled. We do take returns on wines which are obviously corked or flawed. This is done, however, at our discretion. In these cases, store credit will be given towards additional purchases. If you feel your wine is flawed, it needs to be returned as soon as possible for evaluation. We do not honor returns on wines which have been improperly stored, mistreated or have been out of the store longer than 60 days.
We also reserve the right to be the final arbiter of what constitutes a flawed wine.
CHANGES OF MIND/CANCELLATIONS
Changes of Mind and/or Cancellations of futures/pre-arrival orders are strictly subject to a 10% re-stock fee! Additionally, it's not fair to other customers to "lock-up" merchandise allocations as ostensibly "sold" or "spoken for." Pre-Arrivals and Futures are done as a convenience/courtesy to our customers and the inordinate amount of paperwork accompanying this process precludes changes of mind/cancellations if we are going to continue to offer this service to our patrons.
SUMMER HEAT & WINE (walk-in customers - Summer)
In spite of the cooler "La Niña" condition currently prevailing throughout much of southern California, the Summer months of July, August and September invariably bring warmer temperatures and their concommitant wine problems to the forefront. We are NOT responsible for wine which leaves our temperature-controlled environment in perfect condition and is then brought back three hours later leaking with ullage and stained labels. Summer purchases need to be kept in cool, shady places or, better yet, brought home or to your locker immediately! If need be, we will hold them for you until such time as they can be safely transferred. If you do notice leaking, set the wine bottle upright to prevent further ullage. More often than not, the wine has not been spoiled or ruined but does need to be consumed in the short term.
WINTER COLD
Please check with your salesperson regarding shipping to colder climes.
SHIPPING
Hi-Time Wine Cellars makes absolutely no suggestions or intimates the right of any person to import alcoholic beverages across state lines. All alcoholic beverages apportioned through Hi-Time Wine Cellars are sold in California. Hi-Time Wine Cellars reserves the right to arbitrate/mandate shipping procedures and assumes no liability for any misinterpretation or misunderstanding of the above provisions or of shipping laws pertaining to individual states. Please see the SHIPPING page for further information.
WILL CALL/BULK STORAGE
Wines can be placed in "unpaid will call" for a period of 48 hours. After this, they will either be charged and moved to "paid will call" or re-shelved. Again, it's simply unfair to keep merchandise off the floor. Merchandise held longer than one year is subject to being re-shelved and sold with Hi-Time liable only for the original purchase price of the wine. "Paid will call" purchases are subject to storage fee after 30 days. While we will do our best, we are not responsible for wines left longer than 30 days while customers attempt to "round out a full case." After 30 days, wines must be shipped or moved to bulk storage. Bulk Storage is a service convenience we offer to our customers in order to bridge weather gaps in shipping. We are unable to ship "partial orders." Wines moved from bulk storage must be shipped, in toto.
WINE STORAGE/HOLDING POLICY
Regarding wines purchased but not shipped: After thirty (30) days from date of purchase, your order will be transferred to a temperature-controlled (55º F) storage facility. The service fee is $1 per parcel, per month, with a minimum storage period of three months. There is an initial set-up fee of $12 (to cover paperwork, transfer and retrieval). This minimum storage fee ($1 x parcel + $1 x 3 months + $12) will be billed to your account at time of transfer. Please allow up to 48 hours to retrieve your order once it has been transferred to long-term storage
OLD WINES
We make every effort to insure the provenance of older wines purchased from collections and are more than happy to advise on fill levels, label conditions etc. However, industry standards typically stipulate that all wines older than 5 years are purchased caveat emptor . (i.e. you're responsible).
THANK YOU
Thanks for your patience in these matters. We truly appreciate your patronage and hope that a bit of clarification will enable us to provide you with better and more consistent service.
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