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Why is the pre-authorization charge higher than my total?
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Do you handle large orders with multiple shipping to addresses?
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Should I receive a confirmation email after placing an order?
Shipping
About Hi-Time Wine Cellars
Contact Us
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1(800)331-3005
Is there a pick-up option for online orders?
Yes, there is a pick up-option provided on our order page. Your order will be held in th "Paid Will Call" so when you come into the store go the beer desk and tell the clerk you have an order to pick up. Because of limited space we ask our local customers to pick up orders within 1 week. If you live out of town or state and are not able to pick up your order within 1 week, please let us know. You can notify us by email, phone or simply type in the comment/special instruction provided on the order page the specific date you plan on picking up your order.
How long will it take to receive my online order?
We try to process orders within 24 hours. However, sometimes we might need some additional time to process orders due to high volume or temporarily out of stock items. You will be notified via email if an item has changed vintage or is no longer available.
Do you ship to my state
?
Here are the states we can legally ship wine, beer
to:
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Alaska* (UPS Only)
Arizona
California
Colorado
Connecticut
District of Columbia
Florida
Hawaii
Idaho
Illinois
Indiana Kansas (Wine & Beer Only) Maine
Minnesota
Missouri |
Nebraska
Nevada (Wine Only) New Hampshire
New Mexico
New York
North Carolina
Ohio
Oregon
South Carolina
Tennessee* (Wine & Beer Only)
Vermont
Virginia Washington (Wine Only)
Wisconsin
Wyoming
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*These states we can only ship to wet areas. Please give us a call for more details. 1(800)331-3005
Please contact us if you wish to arrange shipment to a location in a
legal-to-ship state (friends, relatives). We can also hold wine for
you if you or your designated agents will be visiting California.
Also, if there are changes in the laws regarding the shipment of
alcoholic beverages in your state, please contact us.
Our shipping department: 1 (800) 331-3005
ext
. 258.
Any shipments of alcoholic beverages will only be carried out if
Hi-Time Wine Cellars determines that doing so will not subject them
to legal or other ramifications.
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We offer regular ground shipments, 2-day air and overnight. Please note that orders are only shipped and delivered Monday through Friday. If you prefer your order to go out on a certain day please include the shipping date in the comment/special instruction field provided on the order page. For urgent orders please give us a call at 1(800)331-3005.
How can I track my online order?
Tracking numbers are emailed automatically. If you did not receive your tracking information via email, please contact our shipping department at shipping@hitimewine.net or call us at 1(800)331-3005 Ext. 258.
RETURNS : Under California law, it is illegal to return wines once sold, except for defective wines, which may be returned for credit or replacement within thirty days of purchase. All returned wines must be accompanied with a receipt. OLDER WINE S: We do our best to ensure proper temperature-controlled storage and provenance. However, we cannot be responsible for wines older than five years from the latest vintage. This is a wine industry standard. HEAT AND ULLAGE : Heat is the worst enemy of wine. Even on mild days the temperature inside an automobile can exceed 90 degrees F, some 35 degrees (or more) hotter than our wine cellar. This wide temperature differential can quickly "push" corks and/or create seepage and messy labels. Moreover, certain "fragile" wines can be completely ruined in a matter of hours by excessive heat. Therefore, out of fairness to our clientele, we cannot accept any returns of wines showing evidence of heat damage. Regarding the shipment of wine, our shipping department keeps an eye on the weather and if, for example, you select ground shipping to a very hot climate, we will contact you to suggest faster shipping or request that you fill out a waiver assuming liability in the event the wine is damaged. We strive to make sure that you receive the wines in the condition they're in while sitting in our 55 degree F cellar. Similar measures are taken in cold weather as well.
Can I cancel or change an online order?
Yes, you can cancel online orders but time is of the essence. Online orders are processed within 24 hours so please contact us immediately by email or call 1(800)331-3005. Please make sure to give the following information when canceling or changing your order:
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full name
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email address
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phone number
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order number
Orders which have already been processed and shipped can not be changed or cancelled without an additional shipping fee and/or restock fee (10%).
Do you offer gift certificates or gift cards?
Yes, we have gift cards available in the amount of 25 , 50 , 100 , 250 and 500 dollars. To purchase a gift card simply click on the amount above or type "Gift Card" in the search field. If you would like to include a message with your gift card please type the message in the comment/special instruction field provided on the order page.
Yes, when you purchase 12 bottle increments we provide free storage for any order which is not able to ship due to extreme weather conditions. Orders are stored in our temperature controlled bulk storage area for up to 4 months or until weather conditions permit ground shipment. Please contact our shipping department 48 hours prior to shipping the order.
Do you handle large orders with multiple shipping addresses?
Yes, however our online order page only provides space to type in one shipping address. If you would like to send an item(s) to different shipping addresses you can either place your online orders individually online, email us the order at info@hitimewine.net or fax it to (949)631-6863. Please include the following information:
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Billing information (full name, address and phone number)
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Shipping addresses (full names, addresses and phone numbers)
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Item(s) to be sent
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Shipping instructions (ground, 2 day air or overnight)
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Message you want on the gift card
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Please do not include your credit card just provide a phone number where we can reach you to arrange payment
For large orders please contact our sales staff at 1(800)331-3005 to assure accuracy and efficiency with your order.
No, we are not able to ship kegs but we do ship bottled and canned beer.
Did my online order go through?
Do I get a confirmation email?
Yes, after you place an order you will receive an email confirming that you placed an online order successfully. This email notice does not guarantee that your order was processed. Orders are processed within 24 hours and you will be contacted if we are unable to fill the order. Please note that online orders which are placed over the weekend take additional time to process.
Can I customize a gift basket?
Yes, our enthusiastic gift basket designer will be happy to assist you in creating the perfect basket for family, friends or clients. Please call Diana, Irene, Katie, Kendall or Liz at 1(800)331-3005, to discuss details and pricing.
Yes; our website uses COMODO SSL Certificates to offer secure communications by encrypting all data to and from the website. COMODO has checked and verified the company registration documents and the site's registered domain name. This information is included in the SSL certificate that COMODO issues. You can check the site's validity yourself by clicking on the COMODO seal on the left hand column. When shopping on the web you should always check a website's certificate before entering any sensitive information.
Why is the pre-authorization charge higher than my total?
The charge you see on your banks website is your total plus 15%. It is higher to account for unprecedented costs such as additional items and incorrectly calculated shipping costs. This is done to prevent us having to get your credit card information again. You WILL NOT be charged that amount with out being contacted.
Can I use my gift card online?
Yes, however our web site does not provide a field to type in the gift card number. Simply type the gift card number and the amount in the customer notes field provided on the online order page. The gift card will be applied when your order is processed.
To find the beverage you seek, please type the name of the item in our search function (best method) or choose one of the categories and browse through the product list. If there is something you desire but do not see on our site, please email us ( info@hitimewine.net ) and inquire if that beverage is available. For your first purchase, you will need to give us your information which we will securely store in our server. (Privacy Policy) Your email and password, once received, will need to be utilized for subsequent visits. Please follow onscreen directions and contact us if you experience difficulties. Cheers!
How are the products packaged for shipping?
For our regular
750ml
bottles we use Styrofoam molded shippers. With odd-shaped bottles it
is up to our shipping department's discretion to decide which
packing method provides the most safety. We also use bubble wrap
and/or peanuts if needed. The products are shipped in a plain, brown
cardboard box. There is no minimum order requirement.
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What if I am not home when my order is delivered?
You must be 21 years of age to sign for packages containing alcoholic beverages and it is your responsibility to be home for delivery. If you are not home to sign for the package, two more delivery attempts will be made. Keep in mind you may contact your local UPS/Fed Ex office to make arrangements for pick-up. If all three-delivery attempts are unsuccessful and you do not contact your local UPS/Fed EX, your order will be returned to Hi-Time Wine Cellars. At that point you will be responsible for re-shipping the order.
Is my order insured in case an item breaks during the transport?
Yes, your order is insured for breakage. An insurance charge of $1 per $100 value will be automatically applied to the total cost of the order. We do not charge insurance for orders under $100.
